1. Introduction
At Zeedemy, we strive to provide high-quality educational content to our users. This Refund and Cancellation Policy explains the conditions under which refunds and cancellations are permitted for our services.
2. Course Enrollment & Payments
- All payments made on Zeedemy are processed securely through our payment gateway.
- Once a user enrolls in a course, access is granted immediately, and all sales are considered final.
3. Refund Policy
We offer refunds under the following conditions:
a. Courses Purchased Directly from Zeedy.Online
Full Refund – Users may request a full refund within 3 days of purchase if:
- The course content is defective, incomplete, or misleading.
- The user has not completed more than 20% of the course.
Non-Refundable Cases – No refunds will be provided if:
- The refund request is made after 3 days of purchase.
- The user has completed more than 20% of the course.
- The course was purchased at a discounted price during a special promotion.
- The user was removed due to a violation of our terms of service.
b. Subscription-Based Services
- If you subscribe to a monthly or yearly plan, you can cancel anytime before your next billing cycle to avoid future charges.
- No refunds will be issued for partially used subscription periods.
4. Cancellation Policy
- Users can cancel their subscription at any time via their account settings.
- One-time course purchases cannot be canceled, but users may request a refund under the conditions mentioned above.
- If Zeedemy discontinues a course, users may receive a pro-rated refund based on usage.
5. Refund Request Process
To request a refund:
- Email us at [sales@zeedemy.online] with your order details.
- Our support team will review your request within 5-7 business days.
- If approved, the refund will be processed to your original payment method within 10 business days.
6. Contact Us
If you have any questions, please reach out to:
Email: [Sales@zeedemy.online]
Phone: [+260971960353]